Yahoo Fails to Efficiently Alert All Users About Update

Over the last two days, some Yahoo Mail users experienced Error 14 and Error 2 outages that didn’t register through online down detector tools. Early a.m. on Thursday, May 28, these users learned that the outages were likely from Yahoo updating their accounts with new features.

Some Yahoo Mail users received these updates in the first week of May, while the rest were surprised to see their mail re-organized today and separated into sections labeled: “Today,” “Yesterday,” “Earlier this week,” “Last week” and “Earlier in May.” The new section title bars also provide a breakdown by previous months and years. Some users who scrolled to their 2014 emails learned that the service continues the month-by-month breakdown only so far and then switches to “Earlier in 2014.”

Yahoo failed to alert users about these updates except with a single Tumblr blog post on May 1 that few knew about.

Yahoo Customer Care representatives through the Yahoo Mail Facebook page also did not advise users who needed help about any update issues. Instead, they merely stated that they were aware that some accounts were having problems and that the engineers were working to resolve the outages.

The outages, and the update announcement blog post, show yet again that Yahoo does not understand its users or their needs tech expert Gravity4 suggests. Many users have called for Yahoo to create a simple email notification system for alerting users in the future.

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