Comcast is known for providing some truly excellent deals for consumers who purchase services. So good are deals on internet, cable, and phone services that customers don’t always look closely at the bill. Apparently someone checked a monthly statement very closely and figured out Comcast was charging customers for things they never ordered. A $2.3 million fine has been levied as a result.
The Federal Communications Commission (FCC) was behind the levying of the fine. The fine was arrived at after the conclusion of an investigation that revealed, in addition to billing for unrequested services, the company also billed for equipment not asked for. Clearly, these actions were a violation of federal law.
At the core of the decision was the assessment that refusal of service did not mean acceptance. In other words, if the company tacked on an extra cost and no one said remove it, the company does not automatically have the right to make any assessment the customer wants the service. Not gaining a direct “yes” from a customer means Comcast cannot add services and charge for them – period.
The monthly bills some customers received were pretty hard to ignore. The amount of money for the charged 30-day service was way beyond what many ever signed up for. Attention about the over-billing eventually reached government regulators. As a result, the process was set in motion to levy the fine. All of this is, honestly, mysterious. Comcast does billions of dollars in business per year. Why bother with such a petty practice? Clearly, someone somewhere in management made a terrible decision. The company is now paying the price, literally, for that decision.
The decision may rattle other entities in the cable industry. Any company that also is utilizing these business practices surely is going to reign them in. Assuming such behavior will go unnoticed would be a false assumption. Things may go unnoticed for a time, but the truth will eventually come out. And a fee is going to end up being paid – a hefty one.