One thing that could increase the trust of customers is if a business owner admits to any mistake that he made. For one thing, it shows that he is in touch with reality. One thing that people don’t trust is a perfect individual. One reason is that they know that the individual is not perfect. Therefore, if there happens to be a crisis, then there is going to be a lot of attention paid to the person that is the subject of the crisis. One thing they are going to look at is if he is going to admit to any mistakes. It is especially important for the individual to admit to the mistakes that people already know about.
An individual that won’t admit to any mistake that he has made loses trust because people will conclude that he is either dishonest or unaware. As a result, they might also conclude that he is incompetent. Either way, they will deem him not worthy of trust. As a result, the businessman will lose customers. Therefore, it is important to admit to mistakes. This gives the customers and audience hope that work will be done to fix the mistakes, which is the next important step.
It is important to make a commitment to fix whatever mistakes that have been done. Therefore, the business improve both for the individual and the customers. As a result, the person will recover from the scandal in a way that makes him and his business stronger. Of course, he wants to replace all of the bad news with good news that comes up so that he will more easily improve his image over time. With the proper tactics of online reputation management, one will not only be able to recover his reputation, but he will also be able to maintain his reputation.